Frequently Asked Questions
Why should I choose The Fresh Cut Flower of the Month Club™?
With over 60 years of collective experience in all aspects of the floral industry, our designers know which flowers travel best, where to find the best quality blooms and when to buy them. We purchase only top quality blooms graded by size, luminosity, color vibrancy, stem strength, and bloom count per stem. Unlike most flower clubs that ship 12-15 stems of the same flower, we put together the entire arrangement for you as though you’d bought it in a floral shop, only fresher. Overnight delivery ensures your flowers arrive just days after they’re harvested. We stand by every featured bouquet and our 100% Satisfaction Guarantee and dedication to responsive, knowledgeable, relationship-driven customer service that’s earned us an A+ rating with the Better Business Bureau. Learn More about our flower selection process.
What will I receive in each shipment?
You’ll receive a professionally designed seasonal bouquet, cut just days before you receive it along with In Pursuit of Flowers, our monthly newsletter, which details each featured flower’s history, where it originated and how it was grown. You’ll also get flower arranging tips and suggestions on how to maximize the vase life of your bouquet.
How many months do I have to buy and do I have to ship every month?
Gift and personal memberships are available from 2-12 months as well as on an open-ended, month to month basis. You may cancel a membership at any time after receiving your first two shipments. Flexible ordering allows you to send or receive bouquets monthly, every other month, or quarterly. You can even ship on specific months, creating a custom shipping schedule by using our Design Your Own Club™ program. (I.e. Send Mom flowers for her birthday, Mother’s Day, her wedding anniversary, and Christmas.)
Our 100% Satisfaction Guarantee ensures that every bouquet that you purchase from The Fresh Cut Flower of the Month Club™ meets your high standards or we will replace it or refund your purchase.
Can I see examples of bouquets you’ve sent and what’s coming up?
Yes. You can view the current month’s featured bouquets as well as the entire calendar year of up and coming featured bouquets the “Current Flowers” link in our top navigation bar. Past featured bouquets from the last two years can be viewed from the “Past Selections” link.
Can I combine a flower club membership with a chocolate club membership?
Yes. You can create a customized membership, combining any of our six monthly clubs into one membership using our Design Your Own Club™ program. Choose from our six of-the-month clubs.
How do I create a gift announcement?
During the checkout process, you’ll have the option to create a personalized gift announcement that can either be printed or emailed on a specific date. You may also create a gift announcement outside of the ordering process by choosing the “Gift Announcement” button in the footer of any page on our web site.
When will the shipments arrive each month?
We ship on the 3rd Monday of every month via express overnight service. Please note that the first shipment of a membership may be shipped on the 4th Monday of the month.
When will my credit card be charged?
Please note that charges will appear on your statement from “MonthlyClubs.com”. Your card will be charged on the 8th of the month that your membership commences. If you chose to have your membership commence this month, but your order was placed after the 8th, your card will be charged within 2 business days. Charges for memberships commencing in a future month will take place on the 8th of the first month shipped.
What states do you ship to?
We ship within the continental 48 United States. We cannot ship to Hawaii or Alaska.
Does someone have to be home to sign for the deliveries?
All shipments are sent via Federal Express Overnight service. Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it. Many of our members ship to work locations or a neighbor who is often home.
What happens if I cannot be home to receive my shipment?
Please either call us at 800-625-8238 or email us at firstname.lastname@example.org no later than the 1st of the month to inform us if you have moved, plan to be out of town, or otherwise will not be able to accept delivery that month so that we can either re-route or reschedule your shipment.
How do I change my delivery address?
Please either call us at 800-625-8238 or email us at email@example.com no later than the 1st to change your delivery address.